If you are a small business owner and employ a staff then you should make sure that you know about the Labour Relations Codes in your province. Labour Relations codes can be found on the internet on-line manual form that will provide the owner and employee with information about rights, duties and un-fair labour practices. There are many sections and some of the sections that an owner may find useful; certification process, collective bargaining, strikes, lock-outs and picketing, essential services, mediation, dispute resolution assistance and arbitration process. For more information about the Labour Relations code go to http://www.lrb.bc.ca/codeguide/guide.pdf  If you find yourself in an employee dispute situation then look upon it as a way to improve on your policies, procedures and practices. Miscommunication between owners and employees will happen from time to time, not all employees feel the need to go to the Employment Standards Branch to file a complaint. Fair owners and employees should be able to work out any miscommunication prior to getting to this form of settlement.