First Services Hospitality believes that a company needs to create and reinforce your company’s procedure on training of new and exsiting staff. If you decide to ignore this procedure then you are leaving yourself open to unsatisified customers. Service is such an important part of the dining experience! Excellent food cannot sustain a food service operation today without a well-trained and courteous staff. Customers expect the service experience to cover more than just putting the plate down in front of them. Service staff that engages the customer in lively, knowledgeable conversation regarding food and beverage are more likely to satisfy the customer and bring them back again. According to 4 Remarkable Service.com ” 73% of the reason customers return to a restaurant is service!” If you are looking for help in training your food and beverage staff please give us a call at First Services Hospitality (778-988-9440) we can help with the customer service experience!