Have you been unsatisfied with a customer service experience at a restaurant or after checking out of a hotel? It is the wise restaurant or hotel owner that makes sure that they protect their asset by having a “Silent Shopper Program” in place.  Silent Shopper Programs: will provide the owner with valuable feedback from service, food quality, presentation, check-in, cleanliness, staff willingness to answer or resolve questions to cash handling and check out. You spend money on training and setting up policies and procedures to try and fool proof these situations can you answer yes that they are being followed?  First Services Hospitality Silent Shopper Program will not only provide constructive suggestions on areas for improvement but provide feedback on areas that are performing well. A Silent Shopper Program can assist the owner with recognizing that having regular training and quality control check ups will contribute to the profitability of the hospitality operation. For more information call First Services Hospitality (778-988-9440) we can set up a Silent Shopper Program for your restaurant or hotel.